This website, www.boxveda.com, is operated by BoxVeda ("We", "Our", "Us").

We offer products including Gift Hampers, Tin Jar Hampers, Tin Jars, Tin Boxes, Handicrafts, Glass Jars, Acrylic Jars and other gifting and packaging products.

We currently deliver our products within India, subject to the serviceability of the delivery location.

By placing an order through our Website, you agree to the terms mentioned in this Shipping Policy.

All orders are subject to product availability.

Shipping charges may vary depending on the product, quantity, package size, weight, delivery location and other applicable factors.

Applicable shipping charges, if any, will be displayed at checkout before the order is completed.

Free shipping offers, if available, will apply only to products or orders specifically covered under the respective offer.

Customized, bulk, corporate or special orders may have different shipping charges depending on the order quantity, packaging requirements and delivery location.

Orders are generally processed after successful confirmation of the order and payment.

We aim to dispatch orders as soon as reasonably possible, subject to product availability and order requirements.

Estimated delivery time may vary depending on the product and delivery location.

Customized or personalised products may require additional processing time.

Bulk, corporate and special orders may have delivery timelines different from standard orders.

Delivery time depends on the product ordered, quantity and destination.

Customers should consider the estimated delivery timeline shown at checkout or communicated by our team before placing an order.

Delivery to remote or difficult-to-service locations may require additional time.

Delivery timelines provided by courier or logistics partners are estimates and may vary due to weather conditions, public holidays, transportation delays, remote locations, operational issues or other circumstances beyond our reasonable control.

Once your order has been dispatched, tracking information may be provided through the contact details submitted during checkout.

Customers can use the tracking information provided by the courier or logistics partner to track their shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Customers are responsible for providing a complete, accurate and serviceable shipping address, including the correct name, mobile number, PIN code and other necessary details.

Once an order has been processed or dispatched, changing the shipping address may not be possible.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned by the courier.

Our logistics partners may make delivery attempts at the address provided by the customer.

If the customer is unavailable, does not respond to the courier, provides an incorrect address or otherwise fails to receive the shipment, the order may be returned to us.

Additional shipping or re-delivery charges may apply where applicable.

Customers are requested to provide an active mobile number to facilitate communication with the delivery partner.

We take reasonable care to pack products appropriately for transportation.

Tin jars, tin boxes, gift hampers, handicrafts, glass jars and other fragile or decorative products may require special packaging depending on their nature.

Customers should inspect the outer package and product upon delivery and contact us promptly if the product appears damaged.

We take reasonable measures to ensure products are securely packed before dispatch.

If a product is received damaged, customers should contact us as soon as possible with their order details and clear photographs or videos of the package and damaged product.

Please provide:

• Shipping package
• Shipping label
• Outer packaging
• Damaged product
• Any visible damage to the package

Our team will review the matter and determine the appropriate resolution in accordance with our Refund/Return Policy.

Customized, personalised, printed or specially prepared products may require additional processing time.

Delivery timelines for customized orders may differ from standard products.

Once customization or production has started, cancellation or modification may not be possible.

Customers should carefully verify customization details, spelling, names, designs and other information before confirming the order.

Bulk, wholesale and corporate orders may have different processing, packaging and shipping requirements.

Shipping charges and delivery timelines for such orders may be communicated separately by our team.

Customers placing large quantity orders are advised to contact our team before placing the order if they require a specific delivery date.

Certain products may not be available for delivery to every geographical location.

Delivery availability depends on the serviceability of the destination PIN code and the logistics partners available for that location.

If an order cannot be fulfilled due to product unavailability or other circumstances attributable to us, we may cancel the order and process a refund of the amount paid, where applicable.

Returns, replacements and refunds are subject to our Refund and Return Policy.

Customized or personalised products may be subject to different cancellation, return or refund conditions.

BoxVeda shall not be held responsible for any delay or failure to perform its obligations where such delay or failure is caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, pandemics, strikes, transportation disruptions, government restrictions, changes in law, war, civil disturbances, technical failures or other unforeseen circumstances.

BoxVeda reserves the right to modify or update this Shipping Policy from time to time.

Any changes will be posted on this page with the updated date.

Customers are advised to review this policy periodically for the latest information.