Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return & Refund Eligibility

To be eligible for a return or refund, the ordered item must be received in a wrong or defective condition. A box opening video is mandatory as proof to process any return or refund request.

The item must be unused, with tags, and in its original packaging. You will also need the online receipt or proof of purchase.

For orders that have been dispatched but not received by the buyer due to refusal to accept the order or any other reason, a two-way shipping charge will be deducted from the refund amount, if the refund is approved.

How to Start a Return

To start a return, you can contact us at support@boxveda.com with your return request, mentioning the valid reason for returning the purchased product.

Once we receive your email, you will be notified within 3–7 days through email whether your return request has been accepted or rejected.

If your return is accepted, we will send you instructions on how and where to send your package.

Return courier charges shall be borne by the buyer only.

Items sent back to us without first requesting a return will not be accepted.

Please note that if your return is accepted, the returned item must be sent to the address provided by BoxVeda in the return instructions.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

A clear box opening video may be required to verify damaged, defective, or incorrect items.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom-made products, personalized products, special orders, and products that have been used or damaged after delivery.

Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns for items that are not eligible under this Return & Refund Policy.

Exchanges

If you have received a wrong or defective product, please contact us within 7 days of receiving the order. Any exchange will be subject to verification and approval by BoxVeda.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether the refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10–15 business days.

Please remember that it may take additional time for your bank or payment service provider to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@boxveda.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

BoxVeda
Rohini, New Delhi – 110089, India

Phone: +91-8570052551 / +91-9289274024 / +91-9289662124

Customer Care: 011-35752597

Email: support@boxveda.com